This feature requires you to use a Microsoft Exchange Server 2000, Exchange Server 2003, or Exchange Server 2007 account. Most home and personal accounts do not use Microsoft Exchange. For more information about Microsoft Exchange accounts and how to determine which version of Exchange your account connects to, see the links in the See Also section.
The recipient of the e-mail message that you want to recall must also be using an Exchange account. You cannot recall a message sent, for example, to someone's personal Internet service provider (ISP) POP3 e-mail account.
E-mail is a fast way to communicate with your co-workers, schedule meetings, and share documents. However, sometimes you might forget to attach a file or send certain information, only to realize after clicking Send that you need to make a change.
Recall and replace a message
You send an e-mail message, asking your co-workers to review the sales figures for this year, but you forget to attach the sales figures. After you send the message, your Inbox is flooded with messages that ask "What attachment?", "I didn't get the attachment!", or "Can you resend the attachment?"
How can you undo your error? You can recall the original message and then resend it with the missing attachment. For all of your co-workers who haven't opened the message yet, you can perform an e-mail sleight of hand and replace the original message with another one that contains the attachment.
RECALL AND REPLACE A MESSAGE
Do the following:
- In Mail, in the Navigation Pane, click Sent Items.
- Open the message that you want to recall and replace.
- On the Message tab, in the Actions group, click Other Actions, and then click Recall This Message.
I don't see the Recall This Message command- Click Delete unread copies and replace with a new message.
NOTE If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.
- Click OK, and then type a new message and include the attachment.
- Click Send.
In another scenario, you accidentally send a message announcing a party for your staff that afternoon. However, the party is actually scheduled for the next week. In this case, you want to recall the message but not replace the message at this time.
RECALL A MESSAGE
Do the following:
- In Mail, in the Navigation Pane, click Sent Items.
- Open the message that you want to recall.
- On the Message tab, in the Actions group, click Other Actions, and then click Recall This Message.
- Click Delete unread copies of this message.
NOTE If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.
Select whether you want to only delete the message or delete and replace the message.
Select the check box to receive a confirmation that the recall was successful.
Will my recall be successful?
The success or failure of a recall depends on the recipients' settings in Microsoft Outlook. The following four scenarios explain what happens in various situations, and an additional scenario describes the recall of a message sent to a Microsoft Exchange public folder.
| ACTION | RESULT |
|---|---|
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, underTracking Options, the Process requests and responses on arrival check box is selected.
(To view this setting, on the Toolsmenu, click Options, click E-mail Options, and then click Tracking Options.)
|
Both the original message and the recall message are received in the recipient's Inbox.
Assuming the original message has not been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
NOTE If the original message is marked as read (viewing in the Reading Pane is not reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder.
|
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, underTracking Options, the Process requests and responses on arrival check box is not selected.
(To view this setting, on the Toolsmenu, click Options, click E-mail Options, and then click Tracking Options.)
|
Both the original message and the recall message are received in the recipient's Inbox.
On the recipient's computer, one of the following occurs:
NOTE If the original message is marked as read (viewing in the Reading Pane is not reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder.
|
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, the original message is moved to another folder and the recall message remains in the Inbox (or it is moved to another folder as well).
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As long as the recall message and the original message exist in separate folders, the recipient receives a message indicating that a recall attempt failed. This occurs regardless of the Outlook configurations and the read status of the message.
The original message and the new message are both available to the recipient.
NOTE If the recipient read the original message and then marks it as unread, Outlook treats it as if it had never been read and recalls it successfully.
|
You send an e-mail message to someone. You recall the original message and replace it with a new one.
On the recipient's computer, either by rule or by action of the recipient, both messages are moved to the same folder. This results in behavior similar to that which occurs when Outlook is not configured to automatically process messages.
|
On the recipient's computer, one of the following occurs:
NOTE If the recipient read the original message and then marked it as unread, Outlook treats it as if it had never been read and recalls it successfully.
|
| You send an e-mail message to a public folder. You recall the original message and replace it with a new one. |
One of the following occurs:
If a user with any other public folder rights opens the recall message, the recall fails, and the user receives a message indicating that the recall failed. Both the old and new messages remain in the public folder.
NOTES
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