Approved Softwares

Approved utilities by iYogi Technical Desktop support
Solution: Summary

This article describes the approved utilities to be used on calls.

Approved utilities can be pushed directly to customer's computer from share drive ( S : Drive in your computer ).

Important : No other utilities should be used on call except the ones mentioned below:

Mentioned below is the list of Approved Applications for use with iYogi Technical services:


SuperAntiSpyware:
(http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE)
UPERAntiSpyware
Free Edition provides complete/custom scanning and removal of spyware, adware, malware, Trojans, dialers, worms, key loggers, and hijackers from hard drives, memory, registry, etc, and further prevent them from installing or re-installing.

Malwarebytes' Anti-Malware:
(http://www.malwarebytes.org/mbam.php)
Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.

Spybot Search & Destroy:
(http://www.safer-networking.org/en/spybotsd/index.html)
Spybot - S&D can detect and remove a multitude of spyware, adware files, Web-usage tracks from your system as well as allow you to fix Registry inconsistencies related to malicious program installations.

SmitFraudFix:
(http://www.bleepingcomputer.com/files/smitfraudfix.php)
SmitFraudFix is a freeware specialized spyware removal tool. It uses OS safe-mode removal as base for its spyware removal, which means that one will have to restart the computer in Safe-Mode to check and remove spyware with this tool.

HijackThis (by TrendMicro):
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis)
HijackThis lists the contents of key areas of the Registry and hard drive--areas that are used by both legitimate programmers and hijackers. It does not target specific programs and URLs, only the methods used by hijackers to force you onto their sites.

Dial a fix:
(http://wiki.lunarsoft.net/wiki/Dial-a-fix)
Dial-a-fix is a quick and advanced utility to repair various Windows problems, such as Windows Update and Automatic Updates issues, SSL, HTTPS, and Cryptography service (signing/verification) issues, COM/ActiveX object errors and missing registry entries, etc.

Revo uninstaller:
(http://www.revouninstaller.com/revo_uninstaller_free_download.html)
Revo Uninstaller is a freeware uninstall utility much faster than Windows Add/Remove applet, which helps uninstall as well as easily remove additional unnecessary files, folders and registry keys that are usually left over on your computer.

Adobe Uninstaller:
(http://www.adobe.com/support/flashplayer/downloads.html#uninstaller)
The Adobe uninstallers can be used to simply remove all versions of Adobe Flash Player or Adobe Shockwave Player from all browsers on your machine, depending on your downloaded version.

Norton Removal Tool:(http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039)
Norton Removal Tool uninstalls all Norton 2009/2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.

McAfee Removal Tool:
(http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml)McAfee Removal tool will simply help you remove any traces of the McAfee Products left over on your system, if other uninstallers do not work, or even in case of errors with any new installations of McAfee.

TuneUp-Utilities-2009:
(http://www.tune-up.com/download/tu2009/)
This is a complete Windows optimization package ? Offers multiple options to optimize/customize Windows; as well as provides perform maintenance functions with a single click.

AnVir Task Manager FREE:
(http://www.anvir.com/download.htm)
Anvir Task Manager Free is an advanced tool providing a Process and startup manager, can be used to learn more about what is going on under the hood, knowing detailed information about processes, files, drivers, etc.

CA Anti-Spyware Online Scan:
(http://ca.com/securityadvisor/virusinfo/scan.aspx)
The Anti-virus Web scanner of CA - Computer Associates is clearly one of the fastest virus scanners of all present. After loading the ActiveX component, it just starts the work as simply as one can imagine, giving an option to customize drive/folder selection for scan too.

Trend Micro Online Scan:
(http://housecall65.trendmicro.com/)
Trend Micro HouseCall online virus scan is to ensure virus protection in corporate settings quickly enough. It just analyzes the PC first and then gets on the job of fixing it right away.

AVG Anti-virus 8.0:
(http://free.avg.com/ww.download-avg-anti-virus-free-edition)
AVG Free is available free of charge to home users for the life of the product. It?s an easy-to-use solution to malicious infections will not slow your system down (low system resource requirements.

AutoRuns:
(http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx)
AutoRuns has the most comprehensive knowledge of auto-starting locations of any startup monitor, shows you what programs are configured to run during system bootup or login.

Process Explorer:
(http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx)
Process Explorer shows you information about which handles and DLLs processes have opened or loaded.

SubInACL:
(http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en)
SubInACL is a command-line tool that enables administrators to obtain security information about files, registry keys, and services, and transfer this information from user to user, from local or global group to group, and from domain to domain.

Puppy LINUX:
(http://www.puppylinux.org/home)
Puppy Linux is a Live CD Linux distribution that is very small and focuses on ease of use. The entire operating system and all the applications will run from RAM, allowing the boot medium to be removed after the operating system starts.

KNOPPIX LiveOS:
(http://www.knopper.net/knoppix/index-en.html)
KNOPPIX is a LiveOS bootable CD or DVD with a collection of GNU/Linux software, automatic hardware detection, and support for many graphics cards, sound cards, SCSI and USB devices and other peripherals. KNOPPIX can be used as a productive Linux desktop, educational CD, rescue system, or adapted and used as a platform for commercial software product demos. It is not necessary to install anything on a hard disk.

EZ eMail Backup:
(http://www.retinaxstudios.com/ezemailbackup/download.php)
EZ eMail Backup allows you to schedule regular backups of your email program. It backs up program settings, addresses and every email in every folder. Works for Outlook, Outlook Express and many other email clients. This nifty tool can also backup your Internet Explorer favorites.

Microsoft Outlook Personal Folder Backup Tool:
(http://office.microsoft.com/en-us/outlook/HA010875321033.aspx)
The Personal Folders Backup tool is designed for use in Outlook 2002 and later and the operating systems that support each respective Outlook version. The tool provides a quick and easy way to back up the Outlook information of your choice to your hard disk or network server or share.

Unlocker (v1.8.7):
(http://ccollomb.free.fr/unlocker/)
Unlocker is a quick and free utility that can be used to get instant access to Locked / In-Use files as well as to stop their functioning again, in order to terminate spyware, virus like activities or programs.